# Business Texting Software Features ## Text messaging features crafted to move your business forward, wherever you work, whenever you need to connect. [GET DEMO](/content/demo/index.html) ### Key Texting Features Some of our biggest texting tools designed to save you time, hit your goals, and make more money. #### Messaging features powerful enough to stand alone—and make you stand out. ##### SMS Chat. Spark profitable conversations straight from your website with our live chat widget for texting, and collect contact info to follow-up once they leave your site. [View SMS Chat](/content/product/sms-chat/index.html) ##### Mass Texting. Choose the best mass texting method for your needs: Peer-to-Peer (ideal for nonprofits and government agencies) or BCC group messaging for instant communication with any of your contacts. [View Mass Texting](/content/product/mass-texting/index.html) [View Peer to Peer](/content/product/peer-to-peer/index.html) ##### Payments. Request and collect secure payments through SMS, and manage it all in one place. Bring your own payment processor, or use ours. [View Payments](/content/product/payments/index.html) ##### Reviews. Connect your Google and Facebook business profiles. Request, track, and reply to online reviews, so you can get more reviews and win more customers. [View Review Management](/content/product/reviews/index.html) ##### API and Integrations. Connect Text Request to the software you already use. Use one of our out-of-the-box integrations, or create your own with our API and webhooks. [View Integrations](/content/integrations/index.html) ### Standard Messaging Features Essential Features Standard in Every Plan #### Landline Texting. Text from your existing office landline, VOIP, and toll-free phone numbers without affecting voice services. Add multiple lines to one account. [View Landline Texting](/content/product/landline-texting/index.html) #### Link Sharing. Share custom links and gain valuable insights with our unique click tracking. #### Message Delivery Status. Always know if your text was delivered, and if it wasn’t, what error kept it from being delivered. #### Message Templates. Need to share regular updates or respond to common questions? Type your message once and save it for all users to send over and over again. #### Notifications. Get notifications of new messages on any device, even your browser, so you never miss a message. #### Reporting. Pull and download data so you can deep dive into your messaging, or share reports with others. ### Downloads Team texting the way you prefer. #### Mobile Apps Text from your business phone number on your smartphone or tablet, so you can stay connected wherever work takes you. [View Mobile Apps](/content/product/mobile-apps/index.html) #### Desktop App Need to use Text Request without opening a browser? Just use our desktop app for Windows. [View Desktop App](/content/product/desktop-app/index.html) #### Chrome Extension SMS extension for text messaging from Chrome and other browsers, so you can connect with customers anytime, anywhere. [View Chrome Extension](/content/product/chrome-extension/index.html) ### Features for Management Manage your communication effortlessly with our intuitive tools. #### 10DLC Registration. Manage text line registrations with mobile carriers for verified message delivery. Don’t worry, we handle most of this for you. #### Billing and Usage. Always know where you stand, download invoices, and upgrade or downgrade your account at any time. #### Contact Stats. See how engaged each contact is with your messages, even their average response time. #### Group Management. Add contacts to different lists (“groups”) for easy segmenting. Manage individually or in bulk. #### Receptionist. Ensure customers are directed to a next step whenever they call your text-only phone number, with tools like Call Forwarding and Automated Voice Greeting. [View Receptionist](/content/product/receptionist/index.html) #### Import and Export. Upload and download your contacts and their data at any time, with no limits. #### Multiple Dashboards. 1 Dashboard = 1 Text Line. Add multiple dashboards to your account. Manage users, contacts, settings, and more across each—all in one convenient place. #### Permanent Records. Every text sent or received is permanently recorded, so you can always see who said what to whom and when. #### SSO & MFA. Use or require multi-factor authentication (SMS verification) for more secure logins. Or, set up single sign-on for everyone on your account through Microsoft or Google. #### User Management. Add users with different permissions levels and see everyone’s interactions across your dashboard. ### Features for Automation Maximize efficiency with our automated messaging tools. #### Tools designed for business. ##### API & Integrations. Connect Text Request to the software you already use. Use one of our out-of-the-box integrations, or create your own with our API and webhooks. [Learn More](/content/integrations/index.html) ##### Autoresponses. Automatically respond to new inbound messages, even when you’re unavailable. Like an out of office email, but for text. ##### Keywords. Enable contacts to text in a keyword to opt-in for info or updates on any topic you choose. Contacts are automatically added to Keyword subscriber lists for easy texting later. ##### Opt-outs. The first text to a contact automatically includes a “Stop” message, telling them how to opt out (for compliance). Text Request handles any opt-outs automatically. ##### Scheduled Messages. Type a message now, and schedule it to send anytime you need. ### Features for Personalization Personalize every message to build stronger connections. #### Texting designed to connect. ##### Contact Tags. Use tags to quickly identify contacts as needed, or to enable different employees to “claim” a contact. ##### Location Tracking. Request location from any contact, and get their exact location—complete with interactive map. [View Location Tracking](/content/product/locations/index.html) ##### Merge Fields. Personalize your messages with ease by dynamically pulling in individual contact data based on your Custom Fields (more details under Contacts). ##### Message Tags. Tag individual messages—such as for sales or customer feedback—for easy reporting. ##### MMS Attachments. Send and receive pictures and PDFs to keep work flowing and create more engaging communications. ##### Signatures. Create custom signatures for your company and each user, so customers and other contacts always know who they’re talking to. “ We now have a way to wow our customers... Text Request helps us give them a 5-star experience... We do everything better as a result.” Jeff Ludy, Owner Houston Window Experts [View Case Study](/content/case-studies/houston-window-experts/index.html)