# Review Management SMS Feature

## Manage online reviews for Google, Facebook, and private feedback. Request, track, and respond to customer reviews to improve your reputation and your revenue.

### How Review Management Works

Connect your online review profiles, text review links to customers, and manage reviews all in one place.

#### Request, track, and respond to customer reviews.

##### Connect Your Pages.

Connect your Google Business listing or Facebook to start collecting reviews. All reviews will be visible inside of Text Request. Have multiple locations? Connect multiple pages.

##### Create Review Campaigns.

Choose which platforms you want to earn reviews for. Create "campaigns" for to create your review links, automated reminders, and thank you texts.

##### Request and Track.

Add your custom review links to messages to request reviews. Watch every new review that comes in, and track individual review requests.

##### Respond Directly.

Respond to customer reviews straight from Text Request, and have your responses show on Google, so future customers can see you’re great to work with.

##### Manage Multiple Locations.

Connect each location's Google Business page or Facebook page, so you can earn more online reviews across all locations.

### Why Review Management

Customer reviews are your biggest sales and marketing asset. Text Request helps you get more reviews with ease, so you can win more customers with less effort.

#### Turn online reviews into a revenue engine.

##### Get More Reviews.

Text messages average a 50% click-through rate, giving you the most effective channel to request and receive reviews.

##### Rank Higher.

Customer reviews dictate where you rank in Google searches. More reviews equals more sales opportunities.

##### Handle Negative Feedback.

Unhappy customers are encouraged to send feedback directly to you, so you can address their concerns privately.

##### Build Customer Loyalty.

Strengthen customer relationships, increase sales and referrals, and beat your competitors.

### Texting Features for Reviews

#### Review management software designed around texting for online reviews, and monitoring brand reputation.

Analytics to monitor online reviews and more.

##### Review Campaign Stats.

Monitor the total amount of review requests sent, the amount of new reviews gained across Google and Facebook platforms, click rates, and more.

##### Online Reputation Overview.

Compare your amount of positive reviews to negative reviews for sentiment analysis on how your business can improve.

##### Review Request Leaderboard.

Gamify review requests with your team to increase feedback and boost search engine optimization.

## START REVIEW MANAGEMENT

## Boost your reviews. Boost your revenue.

“

The average local business has 39 Google reviews—but with Text Request’s help, our average number of reviews has reached 170 per store.”

Matt Casady, Marketing Manager

STOR-N-LOCK

[View Case Study](/content/case-studies/stor-n-lock/index.html)